Eye tests, eyewear guidance, and branch bookings.
Spectra Vision collects information you submit through booking and contact flows so branches can respond, manage appointments, and provide customer support. Personal information should be handled in line with applicable South African privacy requirements, including POPIA.
The website may use basic cookies or analytics tools to understand page performance and improve appointment journeys. You can manage browser cookies in your browser settings.
Returns, exchanges, and refunds depend on the product type, product condition, prescription or custom lens work, and the reason for return. Incorrect, defective, or damaged goods should be reported to the branch as soon as possible so the team can assess the correct remedy.
Prescription lenses, lens coatings, fitted contact lenses, and adjusted eyewear may be made or prepared for a specific customer. The branch must confirm whether a cancellation, exchange, or adjustment is possible.
Some products may require branch collection, fitting, identity confirmation, prescription confirmation, or optometrist review before handover. Delivery and collection timing is confirmed by the branch.
Website content is not a diagnosis and does not replace an eye test. Customers with pain, sudden vision changes, injury, flashes, floaters, or urgent symptoms should contact a healthcare professional immediately.
For privacy, order, appointment, product, or returns questions, contact the branch team before relying on service, appointment, product, or benefit information.
hello@spectravision.co.za